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The Lifehouse Lytham, 7b - 11b, Park Street, Lytham, Lancs. FY8 5LU
The LifeHouse

Terms & Conditions

The Lifehouse Lytham– Website Terms & Conditions
These terms and conditions apply to the use of and any purchase or attempted purchase from, this website at (the “Website”). By accessing this Website and/or placing an order, you agree to be bound by these terms and conditions whether or not you register with us or order from us. If you do not accept these terms, please do not use this Website.

Ordering from us
You are deemed to have placed an order with us by completing our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered. We are not deemed to have accepted all or any part of an order until we despatch the products and, accordingly, acceptance of an order may be made in instalments, or we may accept part of an order and decline part of it. If payment has been taken for all or any part of an order that is declined, we will make a refund of all or the relevant part of the payment. We will notify you by email if we decline all or part of an order or if we anticipate a significant delay in our ability to dispatch any products (in which event you will be able to cancel the order in respect of those products). We may refuse to accept an order if:
 products are not available.
 we cannot obtain authorisation for your payment.
 there has been a pricing or product description error.
 you do not meet any of the eligibility criteria set out in our terms and conditions.
 the order is to be delivered outside of the United Kingdom.
 If we believe your order is for commercial or other non-domestic concerns

All prices include VAT (where applicable) at the current rates. Where we charge separately for postage & packing, insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

Descriptions and Product Information
Every effort has been made to ensure product colours are as accurate as possible, however due to monitors and screen setting variations, we cannot guarantee that the colour you will see 100% accurately reflect the true colour of the product. All images, photos, descriptions, specifications, and advertising shown on this website are for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

Credit Cards
We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e., the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Purchasing Products
The prices displayed on this site are quoted in GB Pounds and include VAT at 20% (UK Tax) and are subject to change if the applicable rate of VAT changes before your order is accepted. Prices may change at any time but if prices are increased after you have placed an order but before it is despatched you will not be charged the higher

All prices are quoted exclusive of postage and packaging, which will be charged at the following rates.

Standard UK Shipping: FREE
We will from time to time apply promotional discounts against the normal prices of selected goods and/or their shipping costs. We may do this by applying promotional codes to the listings of those goods on the website, in which case the deductions will be labelled on the site and applied automatically at the checkout stage of your

purchase transactions.

Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as practicable. If the products cannot be delivered within a timely fashion, we will notify you of this delay and you may either cancel your order or agree an extended delivery time with us. Any orders you place with us will not be accepted and no contract will be formed between us until you have been instructed that said goods are available and that
these goods have been paid for and all applicable charges paid in full. No payment shall be deemed to have been received until we have received payment in cleared funds. We will
confirm our acceptance of your order once payment is taken however, we always reserve the right and at our sole discretion to refuse to accept any orders, and refunds will be issued. If you exercise a right to cancel your order but the goods have already been dispatched, please follow the Returns Procedure set out in our Returns and

Exchanges policy, which also details refunds.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Lifehouse Lytham reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Multiple Product Orders
For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of
this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Lifehouse Lytham reserves the right at any time after receipt  of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


Shipping And Handling
We offer FREE UK DELIVERY on all online orders.
We do NOT offer delivery of goods to overseas locations outside of the UK.

Delivery Schedule
We process your order right away. We will normally send your order to you in 3 business days.

Delivery Notifications
You will receive an email at the address you have specified when your order has been despatched. Please allow 3-5 working days for your order to be delivered.
What do I do if I have not received my parcel?

If you have not received your parcel 7 working days after you was informed by us that it has been despatched, then please email us with your order number at

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
We will deliver the products you have ordered to the delivery address you specify when you place your order. We do not accept liability for, or for any costs arising from, any failure to deliver or need to redeliver if any of the delivery address details you have given us are incorrect. You may specify a delivery address that is different from your billing address, e.g., for delivery to a friend, a relative, or to your place of work.
Delivery will be made as soon as practicable. We process and dispatch orders Monday to Friday 8am – 5pm so delivery and dispatch timescales quoted on the Website exclude weekends or bank holidays. Whilst we endeavour to deliver products within the specified timescales, we cannot guarantee delivery in, or accept liability for deliveries made outside those timescales. We do not accept liability for out-of-pocket expenses or other costs incurred due to failed or delayed deliveries.
Some postal addresses in Northern Ireland, some islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges. Please notify us by email if the product(s) you have ordered have not arrived within [14] days of placing the order.
The Lifehouse Lytham accepts no liability for non-delivery if you have not notified us by email within 28 days of placing the order. The majority of our products are despatched by Royal Mail. If RM48 delivery is selected this is sent via second class Royal Mail which is estimated to be delivered in 2-3 working days but is not guaranteed. If RM24 delivery is selected this is sent via first class Royal Mail which is estimated to be delivered in 1-2 working days, but this is not guaranteed. If you have not received your items, you must check with your local sorting office before contacting us even if you
have not received notification from your postman that they are holding items for you.
In the event you have not received your order, we must allow the following timescales before we can take furthe  action and claim back from the carrier for lost items: RM48: 14 working days from date of despatch; RM24: 10
working days from date of despatch.

Please note: we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:
Severe weather conditions
War, civil commotion, or act of terrorism
Industrial dispute, strike, or labour disputes; or any other event that is not reasonably foreseeable.

Click & Collect
To protect your purchase, only the person whose name is on the order will be able to collect the item. You will also need to bring the following documents with you when collecting your order:
 Your order email – digital or printed
 The original payment card (used to verify your order where a card payment has been
 made)
 Two forms of identification
 Photo ID – Either a current passport, driving licence or a UK National ID card
 Paper ID – A utility bill or bank statement from within the last 3 months
Order Cancellations
For most general website sales, you have the legal right to cancel your order. We can only accept cancellations of orders that are not subject to a statutory right of cancellation if you notify us within 1 hour of placing the order, through the Website or by telephone.
We reserve the right to cancel your order at any time and issue a full refund. The provisions of this clause do not affect your statutory rights.

We guarantee your satisfaction. All our products come with a 14 day no quibble guarantee.

If you are not completely satisfied with your products, simply return them to us at any time within 14 working days of receipt if your item is in a resalable, undamaged condition. The costs of returning products to us shall be borne by you and will not be refunded.
If you return an item because of an error on our part, or because it is defective, we will happily refund the full value
of the item. You can contact our Customer Service department quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then deal with your refund or replacement on receipt of the original product. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to us using a delivery service that insures you for the value of the products as we cannot be held responsible for items damaged or lost in the post.
Your rights to return the products to us will not apply in the following circumstances: – where, in our opinion, you have not taken reasonable care of products whilst in your possession and/ or have not returned them with the original packaging.
the product is a perishable item that has been consumed or disposed of
We may require photographic evidence of purchase before return is processed (photographic evidence must be sent to with clear description of damages or fulfilment issue)
The Lifehouse Lytham will refund the price you purchased your item at -this includes sale items or voucher purchased items and delivery costs. In the event of discontinued or no stock of the returned item, we will refund the full amount the item was purchased at (see above).
All returns will be inspected before replacements and/or refunds are issued. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Please note that returns can take up to 7 working days to reach us, unless sent via special delivery. Please allow up to 7 working days for your return/refund to be processed.
Goods returned are your responsibility until they reach us. Please make sure it is packed up properly and cannot get damaged on the way. All returns must be sent to the below address with our returns form filled out.
The Lifehouse Lytham
Returns Department,
Office 1,
7b-11b Park Street,
This returns policy does not affect your statutory rights.

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order
value and appropriate discount level. Please note you can only use one discount code per order.

Competitions and prize draws
From time to time, we may run competitions and prize draws (a “Promotion”). Each Promotion will have its own
specific terms which will be published on the Website. The following general terms will also
There is no cash alternative to the Promotion prize.
Promotion prizes are non-transferable and not for resale.
All entrants must be UK residents over the age of 18.
Our decision is final, and binding and no correspondence will be entered into.
All winners will be chosen at random from all the entries received. Details of the Promotion prize winner will be
provided upon written request.
Winners will be notified within 30 days from the closing date of the Promotion, and they must respond within 7
days of notification confirming acceptance of the prize.
No responsibility is accepted for the provision of incorrect information or entries that are not received by us for any
Promotions are not open to anyone employed by or associated with
We reserve the right to withdraw, change or cancel a Promotion at any time.
The promoter of any Promotions shall be, unless otherwise stated.

Promotional codes and Voucher codes
From time to time, we may issue promotional discount codes / voucher codes (a “Code”). Each Discount Code will
have its own specific terms which will be published on the Website. The following general
terms will also apply:
Codes cannot be used in conjunction with any other discount, promotion or on sale items.
Codes cannot be used to purchase gift vouchers;
Codes are strictly personal and non-transferable;
Codes are only valid for use on the relevant Website and not in any other stores or websites;
We reserve the right to withdraw any Code from use at any time without prior notification and at our sole
There is no cash alternative for the Code;
If cancelling an order placed using a Code, the value of the Code will not be refunded;
Codes must be entered when you checkout and cannot be used at a later time if you fail to do so.

Limitation of Liability
Nothing in this Agreement shall limit or exclude our liability for fraudulent misrepresentation, or for death or personal injury resulting from our negligence or the negligence of our servants, agents, or employees. However, we will not be liable for any loss of revenue, loss of profit, loss of contract, loss of business or any anticipated savings, loss of goodwill or reputation, or any special, indirect, or consequential damages (however arising,
including negligence) arising out of or in connection with this agreement. We also have no liability of any sort (including for negligence) for the acts or omissions of other providers of telecommunications services or for faults in or failures of their networks and equipment.

Termination and Suspension
We may immediately issue a warning, suspend, or terminate your registration and deny you access to all or part of the website or refuse to provide our services to you without notice if you

Are in breach of any part of this agreement.
We cannot, for any reason, verify or authenticate any information you provide to us.
We believe that your actions may cause legal liability for us, you, or any other user.

Service Access
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance, or repair or for reasons beyond our control.

Visitor Material and Conduct
Other than personally identifiable information, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material.
We and our nominees will be free to copy, disclose, distribute, incorporate, and otherwise use such material and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes.

You must not post to or transmit from this Website any material:
 that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to
incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of
confidence, in breach of privacy or which may cause annoyance or inconvenience.
 for which you have not obtained all necessary licences and/or approvals
 which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world
 which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data)
 You may not misuse the Website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose
the identity or locate anyone posting any material in breach of the above provisions.

Links to and from other websites
Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If
you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk.
If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
you do not remove, distort, or otherwise alter the size or appearance of
you do not create a frame or any other browser or border environment around this Website.
you do not in any way imply that we are endorsing any products or services other than our own. you do not misrepresent your relationship with us nor present any other false information about us. you do not otherwise use any trademarks displayed on this Website without our express written permission.
you do not link from a website that is not owned by you and
your website does not contain content that is distasteful, offensive, or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause at any time and to take any action we
deem appropriate. You shall fully indemnify us for any loss or damage we or any of our group companies may
suffer or incur as a result of your breach of any clause.

To register with Lifehouse Lytham, you must be over eighteen years of age. Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network. Responsibility for the security of any passwords issued rests with you and if you know or suspect that
someone else knows your password, you should contact us immediately. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

Your account and password
If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of
use. If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at

We keep your personal information private and secure. When you make a purchase from Lifehouse Lytham, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalise your shopping
Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials, and new additions
to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Site
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy for more information. The Lifehouse Lytham is not responsible for the actions of third parties.

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that The Lifehouse Lytham is not responsible for the operation of, or content located on or throughout any such site.
Linking to the Websit You may link to the home page of the website, provided you do so in a way that is fair and
legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.
No website can be framed on any other site, nor may you create a link to any part of a website other than the home page. We reserve the right to withdraw linking permission without notice.
If you wish to make any use of material on the website other than that set out above, please contact us.

Mailing lists
Subscribers must specifically opt-into The Lifehouse Lytham emails to receive them. The nature of the emails people will be sent is fully disclosed on the page the subscription is made from.

We do not: use brought-in lists, rented lists or lists that use appended email addresses; use email addresses scraped or copy and pasted from the web, or harvested in any way; have a subscription form that subscribes users to an unrelated list; send out unrelated offers or unrelated content to our newsletter list; email someone who has requested to be removed from our list.

All undeliverable addresses are removed from all future mailings after no more than 3 bounces. All mailings provide clear and simple to follow instructions for opting out of future mailings, and all reasonable attempts are made to facilitate the removal of a mailing list subscriber at their request. Information submitted to us is only
available to employees managing this information for purposes of contacting members of our lists. We have security policies in place to ensure that our mailing list data is secure from theft and misuse. If you receive an email message that you think is spam, sent from or sent on behalf of, please let us know the details using the contact methods described and we will then investigate the matter.
If you have questions regarding this anti-spam policy, please contact using the following email address:

While we endeavour to ensure that content of this Website is correct, we do not warrant it is the accuracy and/ or completeness or that it is up to date. We may make changes to the content of this Website, or to the products and prices described in it, at any time without notice. The content of this Website is provided “as is” without an conditions, warranties, or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions, and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party including without limitation, any direct, indirect, punitive or consequential loss or damages, any loss of income,
profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, (including without limitation negligence), contract or otherwise in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses
that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any Websites linked to this

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law. If your use of
material on this Website results in the need for servicing, repair or correction of equipment, software, or data, you assume all costs thereof. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees, and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Complaints Procedure
The Lifehouse Lytham welcomes any comments about our site and service, good or bad. The site’s success relies on you telling us how to improve the service for your benefit. We aim to deal with any complaints quickly and fairly, if you have any reason to complain, or would like to make a constructive comment or criticism then please email customer services at We aim to respond to your complaint within 24 hours of

Company Information
The Lifehouse Lytham
Trading Address: Office1, 7b-11b Park Street, Lytham, Lancashire, FY8 5LU
Tel; 07834 473981